Each Echoes of Motion piece is produced with care, and most items are made to order rather than held in stock. We want you to be able to order with confidence, so our returns and cancellation terms are set out clearly below. Nothing in this policy affects your statutory rights.
Change of mind and cancellations
For standard, non-personalised goods ordered online, you may cancel your order within 14 days of receiving it. After telling us that you wish to cancel, you then have a further 14 days to return the item to us.
Please contact us at hello@echoesmotion.com before sending anything back so that we can provide the appropriate return instructions. Unless the item is faulty, damaged or incorrect, you are responsible for the cost of returning it. Items should be returned in their original condition and handled only as reasonably necessary to inspect them.
Where a product has been made to your personal specification or clearly personalised, different cancellation rules may apply. Any such exception will be made clear on the relevant product page before purchase.
Refunds for cancelled orders
Where you exercise a statutory right to cancel, we will refund the price paid for the returned goods and, where required by law, the standard outbound delivery charge. We will make the refund using the original payment method. We may wait until the goods have been returned to us, or until you provide evidence that you have sent them back, before issuing the refund.
Damaged, faulty or incorrect items
If your item arrives damaged, faulty or different from what you ordered, please contact us as soon as possible at hello@echoesmotion.com, including your order number and, where helpful, a photograph of the issue. We will work with you to arrange an appropriate replacement, repair or refund in line with your consumer rights, at no additional cost to you.
Lost parcels
If your tracking indicates a delay, or your parcel has not arrived within the expected timeframe, please contact us. We will liaise with the carrier and, where a parcel is confirmed lost in transit, arrange a replacement or refund.
Delivery details
Please provide a complete and accurate delivery address at checkout. If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered production or been dispatched.
Statutory rights
This policy is offered in addition to, and does not limit, your legal rights as a consumer under applicable UK law.
Contact
For any cancellation, return or refund enquiry, please write to us at hello@echoesmotion.com. We aim to reply within two working days.