Each Echoes of Motion piece is made to order, produced individually for you rather than held in stock. This shapes our returns policy, which we have set out plainly below. Nothing here affects your statutory rights.
Made-to-order items
Because our prints and apparel are produced specifically for each order, we are generally unable to accept returns or exchanges for change of mind. We would encourage you to check sizes, dimensions and options carefully before ordering, and we are always happy to answer questions beforehand.
Damaged or faulty items
We take great care in producing and packing every order. In the unlikely event that your item arrives damaged or with a manufacturing fault, please contact us within 14 days of delivery at hello@echoesmotion.com, including your order number and a photograph of the issue. We will arrange a replacement or a full refund, at no cost to you.
Incorrect items
If you receive an item different from the one you ordered, please let us know within 14 days of delivery and we will put it right promptly, arranging for the correct item to be sent to you.
Lost parcels
If your tracking indicates a delay, or your parcel has not arrived within the expected timeframe, please contact us. We will liaise with the carrier and, where a parcel is confirmed lost in transit, arrange a replacement or refund.
Your responsibility
Please provide a complete and accurate delivery address at checkout. We are unable to take responsibility for orders delayed or lost as a result of an incorrect address supplied at the time of order.
Statutory rights
These terms are offered in addition to, and do not affect, your legal rights as a consumer under applicable UK law. Where the law provides you with specific cancellation or refund rights, those rights continue to apply.
Contact
For any return or refund enquiry, please write to us at hello@echoesmotion.com and we will respond as quickly as we can.