A few answers to the questions we are asked most often, covering ordering, delivery, returns, our prints and our apparel. If what you need is not here, we are glad to help — our contact details are at the foot of the page.
Ordering
How do I place an order? Choose your piece, select your options and check out through our secure checkout. You will receive an email confirmation once your order is placed.
Can I change or cancel my order? As our pieces are made to order, please contact us as soon as possible if you need to make a change. We will always do what we can before production begins.
Delivery
How long will my order take? Please allow 3–5 working days for your made-to-order item to be prepared, then 2–4 working days for UK delivery, or typically 7–14 working days for international orders. Full details are on our Shipping Policy.
Will I be able to track my order? Yes. You will receive tracking details by email once your order has been dispatched.
Do you ship internationally? Yes, to selected destinations. Please note that customs duties or import taxes may apply and are the responsibility of the recipient.
Returns
What is your returns policy? As our pieces are made to order, we are generally unable to accept returns for change of mind. If an item arrives damaged, faulty or incorrect, we will put it right. Please see our Returns & Refund Policy for full details. This does not affect your statutory rights.
Prints
What sizes are available? Our prints are offered from A3 up to A1, with A4 available for selected designs.
Are prints framed? Prints are supplied unframed, ready for you to frame to your own taste.
How are the prints produced? Using museum-quality giclée printing on 200 gsm archival, FSC-certified fine art paper. See our Craftsmanship page for more.
Apparel
How do I choose my size? Please refer to the sizing guidance on each product page. If you are between sizes or unsure, we are glad to advise before you order.
How should I care for my apparel? Care guidance is provided with your item; in general, a cool wash and gentle drying will keep both fabric and artwork at their best.
Damaged items
My item arrived damaged — what should I do? Please contact us within 14 days of delivery with your order number and a photograph, and we will arrange a replacement or refund at no cost to you.
Contact
How do I reach you? Please write to us at hello@echoesmotion.com. We aim to reply within two working days.